Creating your ScaleOne account
Sign up, verify email, and complete your business profile.
Search our knowledge base, browse popular topics, or reach out to our support team.
Set up your account and send your first WhatsApp message
Sign up, verify email, and complete your business profile.
Compare Student, Managed Wallet, and Business Cloud plans.
Activate your WhatsApp Business API within 16 hours.
GST certificate, company registration, Meta Business Manager.
Use approved templates to send your first WhatsApp message.
Navigate conversations, campaigns, contacts, reports, settings.
Connect, verify, and manage your WhatsApp Business API
Enter WABA ID, Phone Number ID, and Access Token from Meta.
Submit documents to unlock 2,000 new contacts/day limit.
250/day unverified vs 2,000/day verified. Customer replies free.
Meta's official Cloud API directly — no third-party BSP.
Available after 2 months active. Meta reviews your account.
Add, remove, or migrate phone numbers for your WABA.
Create, approve, and manage WhatsApp message templates
Choose category, add content, variables, and buttons.
Marketing for promotions, Utility for transactional, Auth for OTPs.
Meta reviews within 1-24 hours. Tips for faster approval.
Common rejection reasons and how to fix and resubmit.
Add dynamic variables, quick-reply and call-to-action buttons.
Create templates in Hindi, English, and regional languages.
Launch, schedule, and track WhatsApp broadcast campaigns
Select audience, choose template, map variables, and launch.
Schedule for festival offers, flash sales, or time-zone messaging.
Monitor delivery, read receipts, click rates in real-time.
Target specific groups, filter by tags, personalize broadcasts.
Build flow-based automation to filter and resolve Level 1 queries
Build workflows to filter and resolve Level 1 customer queries.
Drag and drop: triggers, responses, menus, API calls, agent handoff.
Route sales inquiries to your sales team based on keywords.
Answer FAQs automatically — hours, pricing, location, more.
When automation can't resolve, escalate to your team seamlessly.
Edit, test, publish, and deactivate automation flows.
Manage customer conversations with shared team inbox
Multiple agents handle conversations from one dashboard.
Assign conversations to specific team members.
Search, filter, and export full conversation logs.
Add private notes to conversations for team collaboration.
Import, organize, and segment your customer contacts
Manage subscription, wallet, and payment methods
Top up via Razorpay (UPI, cards, net banking). Instant credit.
Per-conversation: Marketing, Utility, Auth rates. Replies free.
Change anytime. Upgrades prorated, downgrades next cycle.
Download GST invoices, view transaction history.
Integrate ScaleOne with your application using REST API
Create and manage keys from Settings. Bearer token auth.
REST endpoint for sending WhatsApp messages with variables.
Receive real-time events: sent, delivered, read, failed.
Complete REST API docs — endpoints, parameters, responses.
Common issues, error codes, and step-by-step solutions
Check recipient status, limits, template status, API connection.
Fix content, prohibited products, missing samples, wrong categories.
Verify WABA ID, Phone Number ID, token, number status.
Understand Meta policy violations and how to appeal.
Email, live chat, or WhatsApp. Business Cloud: 24/7, others: 2-day SLA.
Use Reports to track delivery status, error codes, history.
Reach out to us through any of these channels
Join thousands of businesses using ScaleOne for their customer communication.
Get Started Now