How quickly can my WhatsApp Business API go live?
Your WhatsApp Business API can be active within 16 hours of onboarding. If your portfolio is already active, the process can be completed in a shorter timeframe.
What are the messaging limits for new contacts?
Without business verification, you can message up to 250 new contacts per day. Once your business is verified by Meta, the limit increases to 2,000 new contacts per day. Customer-initiated chat replies are completely free — no charges apply.
Are customer replies free?
Yes — once a customer replies to your message, all subsequent chat messages in that conversation are completely free. You only pay for outbound business-initiated messages to new contacts.
Is this a genuine WhatsApp Business API?
Yes — ScaleOne provides the genuine WhatsApp Business API directly through Meta's official Cloud API. No third-party BSP, no unofficial channels.
What is flow-based automation?
Our flow-based automation lets you build custom workflows to filter and resolve Level 1 customer queries automatically. You can route sales leads, answer common questions, and escalate complex issues to your team — all within your own environment, no code required.
When will I get the blue verified badge?
The blue verified badge becomes available once your WhatsApp Business number has been fully active for at least 2 months. Meta reviews your account before granting verification.
What features do I get?
Every plan includes WhatsApp API, email, automation, chatbot builder, campaign manager, analytics and 24/7 support.
Can I migrate from another provider?
Yes — we offer free migration with zero downtime and no data loss for all paid plans.
